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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Solution Overview & Architecture | 20% | - Avaya Aura Contact Center components - Scalability and capacity planning - System architecture and deployment models |
| Design Requirements & Considerations | 25% | - Business and functional requirements analysis - Network and security design - High availability and redundancy design |
| Integration & Interoperability | 15% | - APIs and scripting interfaces - Third-party application integration - Integration with Communication Manager |
| Implementation & Validation | 15% | - Deployment planning and best practices - Troubleshooting and support design - Performance optimization and monitoring |
Avaya Aura® Contact Center Solution Design Sample Questions:
Refer to the exhibit.
AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?
- A. Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
- B. Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
- C. Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
- D. Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
Correct Answer: C 🗳️
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
- A. Instant Message
- B. Geographic Node
- C. Resilience
- D. Agent Greeting
Correct Answer: B 🗳️
The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
- A. 4450
- B. 550
- C. 1100
- D. 2200
Correct Answer: A 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The salaries of the executives In the meeting
- B. The Avaya solutions and services Avaya could offer
- C. The design diagram for discussion with customer
- D. The model numbers of the existing contact center equipment
Correct Answer: D 🗳️
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
- A. Google Chrome 74.0 64 bit
- B. Microsoft Internet Explorer 11.0 32 bit
- C. Microsoft Edge 64 bit
- D. Firefox 66.0 32 bit
Correct Answer: B 🗳️
