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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) Microsoft.NET Framework R4.7.2
B) MS SQL 2017
C) MS Windows Server 2012
D) MS SQL 2016
E) MS Windows Server 2016

2. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Control Manager
B) Avaya Experience Portal
C) Avaya Proactive Outreach Manager
D) Avaya Intelligent Customer Routing

3. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 10 or less
B) 5 or less
C) 15 or less
D) 20 or less

4. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Contact Center Select
B) Avaya Experience Portal
C) Avaya Aura® Communication Manager
D) Avaya Aura® Contact Center
E) Voice Portal

5. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) CM Server Separation
B) Multiple Servers with Single VMS
C) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D) Multiple Server - Multiple VMS

Solutions: