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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?

A) Business Advocate
B) Expert Agent Selection
C) Best Service Routing
D) Advanced Call Vectoring

2. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A) Dedicated hardware and shared software
B) Shared hardware and dedicated software
C) Dedicated hardware and dedicated software
D) Shared hardware and shared software

3. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A) Visual Designer
B) Call Vectoring
C) Graphical Designer
D) Avaya IX™ Orchestration

4. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
B) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
C) Elite Multichannel 6.6 uses SSLv3
D) Elite Multichannel 6.6 supports WebLM Release 6.x.

5. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol TX Module (MTM)
B) Multiprotocol Label Switching (MPLS) SD-WAN
C) Multiprotocol Ethernet (ME)
D) Multiprotocol Transmitter Module (MTM)

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