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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
|
| Hardware Service Procedures | - Mac desktop hardware repair concepts
|
| Peripheral and Connectivity Issues | - External device troubleshooting
|
| Safety and ESD (Electrostatic Discharge) | - ESD protection standards
|
| Mac System Architecture and Components | - Internal hardware structure
|
Apple Desktop Service Certification Sample Questions:
Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO
- A. You can't connect to the Internet
- B. The power button or power indicator lights up
- C. You don't hear a startup chime
- D. You may hear fan or drive noise
- E. The cursor is frozen and the system is unresponsive.
Correct Answer: B,D π³οΈ
A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
- A. Have you upgraded to Mac OS X v10.4.8?
- B. Can any other computer successfully join her network?
- C. Does your ISP support wireless access to the Internet?
- D. What type of wireless card is installed in your iMac G5?
Correct Answer: B π³οΈ
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
- A. Can you open any files?
- B. Can you open other AppleWorks files?
- C. What version of AppleWorks are you using?
- D. Is your Mac connected to a network?
Correct Answer: B π³οΈ
A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?
- A. IPX
- B. NetBIOS
- C. TCP/IP
- D. AppleTalk
Correct Answer: C π³οΈ
An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
- A. Replace the eMac Display/Analog Assembly.
- B. Replace the eMac logic board.
- C. Update the eMac's firmware.
- D. Connect a known-good VGA display to the eMac.
Correct Answer: D π³οΈ
