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Apple 9L0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Macintosh Hardware Service | - System components and architecture
|
| Topic 2: macOS Installation and Configuration | - System configuration and setup
|
| Topic 3: Troubleshooting and Maintenance | - Preventive maintenance
|
Apple Macintosh Service Sample Questions:
Which of the following scenarios would be most appropriate to use Apple Hardware Test?
- A. You want to test a Mac's Ethernet port after its logic board has been replaced.
- B. You need to check the Mac's LCD display for any pixel anomalies.
- C. You want to verify that Mac OS X has been installed properly.
- D. You are unsure if the customer's issue is caused by software or hardware.
Correct Answer: D π³οΈ
A useful tool to have when servicing an Apple portable computer is _____ tape.
- A. electrical
- B. kapton
- C. packing
- D. plastic
Correct Answer: B π³οΈ
Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
- A. Verify problem
- B. Verify repair
- C. Try quick fixes
- D. Clean plastics
- E. Run diagnostics
Correct Answer: D π³οΈ
A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple
Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base
Station 20 feet away. Which of the following choices is the most likely cause of this problem?
- A. The AirPort Express Base Station is too far away.
- B. AirPort reception is affected by the display on top of the Mac mini.
- C. The Mac mini must be upgraded to Mac OS X v10.4.7 first.
- D. The AirPort Express Base Station is not compatible with the Mac mini.
Correct Answer: B π³οΈ
When removing or replacing the heat sink or processor on the Mac Pro (8x), what is the maximum acceptable amount of time for the heat sink to be separated from the processor?
- A. Fifteen (15) minutes
- B. Sixty (60) minutes
- C. Five (5) minutes
- D. Thirty (30) minutes
Correct Answer: A π³οΈ
