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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - Device enrollment and management - BES10 architecture and components |
| Device Setup and Configuration | - Initial device activation and setup - User profile and account configuration - Network and connectivity configuration |
| Messaging and Communication Services | - BlackBerry Hub configuration - Email setup and synchronization - Messaging troubleshooting |
| Security and Troubleshooting | - Device encryption and security features - Common device and service issues resolution - Application permissions and sandboxing |
| BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Device hardware and software components - Security model overview |
BlackBerry 10 Support Specialist Sample Questions:
Which of the following can be used to Backup a BlackBerry 10 (BB10) device?
- A. BlackBerry Link
- B. BlackBerry Link and BlackBerry Desktop Manager
- C. BlackBerry Desktop Manager and BlackBerry Device Manager
- D. BlackBerry Desktop Manager
Correct Answer: A 🗳️
What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?
- A. BlackBerry Resource Kit
- B. BlackBerry Help
- C. BlackBerry Knowledge Base
- D. BlackBerry Expert Support Center
Correct Answer: D 🗳️
A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?
- A. ActiveSync is not configured with Autodiscover.
- B. The user is not provisioned for data services.
- C. The user* s password has been mistyped.
- D. ActiveSync is currently off-line.
Correct Answer: D 🗳️
What is expected when the number of license seats is exceeded and the grace period is over?
- A. New activations will be blocked.
- B. Only limited functionality is enabled.
- C. The last activated smartphoneyTablet is de-activated.
- D. The smartphone/tabletwill be activated but with a warning.
Correct Answer: A 🗳️
Which password will be required when logging into BlackBerry World for the first time?
- A. Perimeter Password
- B. Device Password
- C. Corporate Password
- D. BlackBerry ID Password
Correct Answer: D 🗳️
