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IBM C2180-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

Question 1

Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A. IBMRedbooks
B. IBMTechbooks
C. IBMTechnotes
D. IBMBluebooks

Question 2

On EcuRepwhat file action for the problem analysis section is valid?

A. Explore
B. Search Files
C. Log analyzer
D. IBM Thread and Monitor Analyzer

Question 3

The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:

A. the customer's support contract
B. L1 support
C. L2 support
D. the customer contact

Question 4

Premium Support offerings are services that provide:

A. additional and specialized support on Operating Systems or Middleware products.
B. additional and specialized support on Operating Systems.
C. additional and specialized support on Middleware products.
D. specialized support on Operating Systems or Middleware products

Question 5

What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:

A. to open an Enhancement Request.
B. for the customer entitlement process.
C. where customers are able to download software products.
D. that helps customers find answers and resolve issues with IBM software products.

Solutions: