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C9560-680 - IBM Control Desk V7.6 Fundamentals is an essential exam for IBM IBM Certification certification, sometimes it will become a lion in the way to obtain the certification. Many candidates may spend a lot of time on this exam; some candidates may even feel depressed after twice or more failure. Right now you may need our C9560-680 dump exams (someone also calls C9560-680 exam cram). We believe if you choose our products, it will help you pass exams actually and also it may save you a lot time and money since exam cost is so expensive. IBM C9560-680 exams cram will be your best choice for your real exam. We DumpExams not only offer you the best dump exams but also golden excellent customer service.
IBM C9560-680 Exam Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Usage of IBM Control Desk. | -Demonstrate knowledge of basic navigation and UI usage. -Perform Service Desk Management. -Demonstrate knowledge of managing IT hardware and software assets. -Demonstrate knowledge of Configuration Management, Change Management and Release Management. -Perform troubleshooting and problem determination on IBM Control Desk. -Create ad-hoc reports and run system reports. | 30% |
| General Installation and Deployment IBM Control Desk. | -Describe the various offering types (IBM Control Desk, IBM Control Desk Internal Service Provider, IBM Control Desk External Service Provider). -Describe the various deployment options (On Cloud/SaaS, On Premises). -Understand the installation process and steps. -Explain the general architecture of IBM Control Desk on the different deployment options. -Explain the methods and tools that support external integration ( ITIC, Integration Framework, IBM Security Directory Integrator (previously TDI), etc). | 14% |
| IBM Control Desk Concepts | -Explain Service Management Concepts and their interdependencies. -Explain the processes and capabilities of Service Desk and Self Service. -Explain the processes and capabilities of Service Catalog and Self Service. -Explain the capabilities of Configuration Management, Change Management and Release Management. -Explain the capabilities of IT Asset Management (hardware and software). | 21% |
| Configure IBM Control Desk | -Explain the security options including people and users for IBM Control Desk. -Perform the initial configuration which includes IT foundation data (organization, sites, etc.) -Understand report administration, security and reporting capabilities. -Explain the IBM Control Desk options for logging (serviceability logging). -Summarize the system configuration options (system properties, cron tasks, etc). -Explain how workflows and escalations can be configured. -Perform UI changes and database configuration modifications. | 35% |
Reference: https://www.ibm.com/certify/exam?id=C9560-680
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IBM Control Desk Fundamentals Exam Certification Details:
| Exam Name | IBM Certified Associate - IBM Control Desk v7.6 |
| Number of Questions | 63 |
| Exam Price | $200 (USD) |
| Books / Training | IBM Control Desk |
| Duration | 90 mins |
| Passing Score | 70% |
| Schedule Exam | Pearson VUE |
| Sample Questions | IBM Control Desk Fundamentals Sample Questions |
| Exam Code | C9560-680 |
