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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which process is responsible for ensuring that appropriate testing of a service or application takes place?

A) service level management
B) service asset and configuration management
C) Knowledge management
D) release and department management

2. As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider

A) 1 and 3 only
B) 1 and 2 only
C) 2 and 3 only
D) All of the above

3. Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?

A) An agreement that covers one service for all users of that service
B) An agreement that covers one service for a single customer
C) An agreement with an individual customer group, covering all the services that they use
D) An agreement that covers service specific issues in a multi-level SLA structure

4. What are the three Service Provider business models?

A) Internal Service Operations provider, External Service Operations provider, Shared Service Unit
B) Internal Service provider, External Service provider, Shared Service Provider
C) Internal Service provider, Outsourced 3rd party and Off-shore party
D) Internal Service provider, External Service provider, Outsourced 3rd Party

5. Which of the following activities are helped by recording relationships between Configuration Items (CIs)?
1) Assessing the impact and cause of Incidents and Problems 2) Assessing the impact of proposed Changes
3) Planning and designing a Change to an existing service
4) Planning a technology refresh or software upgrade

A) 1 and 2 only
B) All of the above
C) 1, 3 and 4 only
D) 1, 2 and 4 only

Solutions: