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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which term describes 'what an organization does for its consumers and other stakeholders and why?

A) Organization's purpose
B) Value chain
C) Operating model
D) Value stream

2. Which activity focuses on minimizing the impact of incidents and disasters when they happen?

A) Support
B) Operate
C) Transition
D) Design

3. What is the PRIMARY purpose of the 'acquire' activity?

A) Secure and allocate necessary resources efficiently
B) Resolve incidents and fulfil recovery procedures
C) Provide services and manage user onboarding
D) Create functional prototypes for testing

4. Which is a key requirement for successful service level agreements (SLAs)?

A) They should be based on system-based metrics which are useful to the service provider
B) They should be written using language and terms which all parties will understand
C) They should avoid ambiguous targets such as those relating to user experience
D) They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service

5. Which of the following is NOT one of the steps in value stream mapping?

A) Value stream management
B) Mapping of the 'as-is' value stream
C) Value stream identification
D) Mapping a 'to-be' value stream

Solutions: