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HP HP2-B85 Exam Syllabus Topics:

HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What is the key driver in a consultative type of sale?

A) salesperson's victory
B) the product itself
C) short-term planning
D) perceived customer benefits

2. What are the main reasons why customers continue to print documents?

A) habit, communication, legal reasons
B) habit, color, media
C) habit, easy to file, easy to discard
D) easy to do, inexpensive, environmentally friendly

3. Which statement is true about initial contacts that occur between a customer and a business?

A) Most initial contacts are through a document.
B) Most initial contacts occur during the day.
C) Most initial contacts are face to face.
D) Most initial contacts result in a purchase.

4. Which technology does HP use to increase print speed and achieve page-wide InkJet printing?

A) HP Piezo InkJet technology
B) HP liquid crystal technology
C) HP BubbleJet technology
D) HP Scalable Print technology

5. What are the advantages that resellers get by selling HP devices? (Select two.)

A) just-in-time shipping of products
B) free toner with every sold printer
C) access to a large installed base of existing customers
D) lowest hardware prices in the industry
E) brand recognition that opens doors for more sales

Solutions: