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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which HP value statement will best resonate with the personas involved in application performance management?

A) Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
B) Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
C) Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
D) Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.

2. Which HP off-site implementation option helps customers realize the value of our solutions much faster and without incurring IT capital expense costs?

A) Software as a Service
B) Systems as a Service
C) Software as a Solution
D) Cloud as a Solution

3. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) service desk management
B) maintaining and monitoring the quality of services
C) incident ticket management
D) performance test management

4. What is the most correct value proposition for HP Software's BSM Application Performance management Solution?

A) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
B) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
C) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.

5. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
B) Do you have the ability to integrate fault, availability, performance, and configuration management?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) How often do you update application revisions across your network?

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