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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Supplies Overview | 30% | - Supplies lifecycle and page yield concepts - Genuine vs. counterfeit/clone supplies identification - Original HP supplies value proposition |
| Topic 2: Sustainability and Support Programs | 30% | - Warranty and support terms - HP Planet Partners recycling program - Environmental benefits of Original HP supplies |
| Topic 3: Sales and Differentiation Strategies | 40% | - Benefits of Original HP supplies: reliability, quality, sustainability - HP security and anti-counterfeiting features - Win-back and retention programs - Customer pain points and solution alignment |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?
A) 33% ink and 12% toner
B) 12% ink and 11% toner
C) 92% ink and 94% toner
D) 59% ink and 59% toner
2. What is meant by a "Clone Cartridge"?
A) A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
B) A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
C) A high quality remanufactured cartridge that comes with HP Original toner or ink
D) A one-to-one copy of an HP cartridge that comes in HP packaging
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A |
