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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sustainability and Support Programs | 30% | - HP Planet Partners recycling program - Environmental benefits of Original HP supplies - Warranty and support terms |
| Topic 2: HP Imaging and Printing Supplies Overview | 30% | - Original HP supplies value proposition - Genuine vs. counterfeit/clone supplies identification - Supplies lifecycle and page yield concepts |
| Topic 3: Sales and Differentiation Strategies | 40% | - Customer pain points and solution alignment - Benefits of Original HP supplies: reliability, quality, sustainability - Win-back and retention programs - HP security and anti-counterfeiting features |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?
- A. The Clever Sales Portal for Resellers
- B. The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand
- C. The HP Product Bulletin
- D. The HP Supplies Website: www.hp.com/page/yield
Correct Answer: C 🗳️
Which statement best describes the warranty on HP laser supplies?
- A. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
- B. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
- C. HP offers 6 months of warranty for all HP laser supplies
- D. No warranty is applicable to HP laser supplies.
Correct Answer: C 🗳️
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