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CIPS Operations Management Sample Questions:

1. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) environmental impact
B) ethical considerations
C) customer emotions
D) costs of raw materials

2. In an organisation that uses Quality Assurance to ascertain whether a product meets the needs of a customer, which of the following are you likely to find?

A) regular feedback loops from customers
B) proactive maintenance of equipment
C) staff proactively checking products for defects
D) a steering committee

3. Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A) dependability
B) quality
C) flexibility
D) speed

4. Which of the following will increase 'order winning' objectives of a retail organisation?

A) streamlined operations procedures
B) increased costs
C) improved supplier relations
D) customer loyalty

5. When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

A) ABC Analysis
B) Scale 1-10
C) Colour Code
D) RAG System

Solutions: