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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Intangible Deliverables | - Stakeholder alignment
|
| Tools and Artifacts | - Salesforce platform capabilities
|
| Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
1. An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?
A) Design a workshop for the team to slow down and think through the potential consequences of
B) Release the project as intended knowing customer feedback will force the concerns to be
C) Create a provocative presentation showing how strategies like these will lead to unhealthy
2. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?
A) Decreased number of customer cases
B) Decreased bounce rate on document on pages
C) Increased number of Knowledge articles
3. Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?
A) Focus on features, including detailed outputs associated with each one.
B) Set expectations that once the roadmap is approved It will not be modified.
C) Ensure stakeholders stay connected and aligned during roadmap development
4. A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.
What should the designer do?
A) Take a vote among people in the room and pursue the winning opinion.
B) Pause the conversation and work through the conflict in a private setting.
C) Work through the conflict in the workshop to reach a shared perspective.
5. The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?
A) Distribution channels, capabilities, and potential partners
B) Business ROI, data analytics, and customer engagement
C) User desirability, company viability, and deployment stability
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
