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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute but only with formal approval of the Operations Business Manager.
B) Execute if there is a risk to harm the customer satisfaction.
C) Initiate the Change Management Process.
D) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.

2. What needs to be updated after approved scope change request?

A) Scope of Works
B) Account plan.
C) Risk management plan.
D) Communication plan.

3. What are the Performance Management responsibility key areas?

A) Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance
B) Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
C) Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.
D) Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.

4. A good invoicing and payment procedure will have the following key highlights:

A) is not capable of being amended based on change orders.
B) Allows flexibility for customer to pay when they can.
C) Offers no incentives to customer to pay on time.
D) Is in line with NSN cash generation targets and strictly enforced.

5. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Locating spare parts in Service vehicles and at Network Locations.
B) Having an OLA with Care for spare part management.
C) Having an effective warehouse management system to support Hardware Services.
D) Implementing a Spare Part Management process and tools in GDC.

Solutions: