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Nokia SDM Certification - PS NSOP Sample Questions:

1. A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A) Discuss with the NOC Manager, find a solution, implement solution and check status.
B) Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
C) Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
D) Discuss with the technical back office and put in a solution to resolve this issue.

2. What BEST describes Work Order Management?

A) Receive, generate where applicable and manage work orders and their work flow, plan work order execution, Create reports.
B) Collect work orders, define work orders priority list, check the compatibility of the work order with the network configuration, run the work order, create report.
C) Receive the work order request and assign, On completion, create work order report.
D) Receive, manage the work orders and their work flow, change the workflow as necessary, check the impact of the work order on the network, execute the work order.

3. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
B) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
C) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.
D) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.

4. By which trigger is Accrued Cost transferred to Actual Cost?

A) Goods Receipt (GR) booked.
B) Trouble Ticket/Work Order issued to subcontractor.
C) Subcontractor invoice received.
D) Trouble Ticket/Work Order Closed.

5. What are the main functions of the Performance Mgt tools?

A) Ensures Network Performance data availability & Network Performance reporting.
B) Performance reporting, Trouble Ticket reporting & Alarm handling.
C) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
D) Network Performance reporting & Trouble Ticket handling.

Solutions: