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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Predefined groups of sales reps work collaboratively on Accounts in the Cloud Kicks (CK) sales model. Each group is also responsible for specific accounts. CK has organization-wide default access set to Public Read
/Write for Accounts. CK discovered this caused issues with data quality where reps edited accounts outside their scope of responsibility. CK wants to allow reps to view any account, but restrict editing to only reps who are responsible for those specific accounts.
Which step should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?

A) Create an Account sharing rule to grant Read/Write access to all accounts.
B) Change Account organization-wide defaults to Public/Read-Only.
C) Change Account organization-wide defaults to Private.

2. The VP of sales at Cloud Kicks wants the sales team to use the Salesforce mobile app to complete their tasks.
The sales team needs to create
and edit leads, contacts, and opportunities with ease.
Which feature should the consultant recommend the sales team use?

A) Smart Actions
B) Einstein Activity Capture
C) Lightning Mobile Component

3. Which prerequisite should the consultant consider before enabling Opportunity Splits?

A) Add customized split types to opportunities.
B) Enable Opportunity Teams and confirm the owner is a team member.
C) Ensure open opportunities are owned by active users,

4. Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past years. Employees have failed to adopt the previous two applications.
Which step should be part of UC's plan to help drive adoption of Sales Cloud?

A) Implement User Acceptance Testing (UAT).
B) Identify change management champions.
C) Revoke user access to legacy systems.

5. At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assignedsales ops specialist and sales engineer have appropriate access to Accounts and Contacts. The organization-wide defaults (OWD) for Contact are set to 'Controlled by Parent'.
Which solution should the consultant recommend to share Contacts?

A) Add the Sharing button to the page layout so sales reps can share Contacts.
B) Set up Account Teams with defaults for each sales rep.
C) Change the Contact OWD to Private and create sharing rules to grant visibility.

Solutions: