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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Features | - Auto attendants and hunt groups - Voicemail and messaging services - Inbound and outbound call routing |
| Maintenance and Troubleshooting | - Software upgrades and patch management - System monitoring and diagnostics tools - Fault isolation and resolution procedures |
| Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning - User, extension, and endpoint configuration |
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components - Licensing and feature enablement concepts |
| Networking and SIP Integration | - SIP trunk configuration and troubleshooting - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)
- A. IP Office Advanced System license
- B. Database license
- C. VMPro TTS (Generic)
- D. IP Office Essential System license
- E. IP Office Preferred System license
Correct Answer: A,E 🗳️
Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
- A. Productivity Requirements
- B. Line of Business application integration needs
- C. Current PBX/Key System Features and Dial Plan
- D. Above Physical Layer: Existing Data Network
- E. Physical Layer: Existing Telecom Infrastructure
Correct Answer: C,D,E 🗳️
Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
- A. Continuous Log
- B. Development Tracing
- C. Resource View
- D. Selective View
- E. Snapshot
Correct Answer: A,E 🗳️
A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
- A. 2U
- B. 8U
- C. 6U
- D. 12U
Correct Answer: C 🗳️
A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?
- A. IP Office Preferred Edition
- B. IP Office Essential Edition
- C. IP Office Ultimate Edition
- D. Voicemail Pro VB Script License
- E. VM Pro ScanSoft TTS
Correct Answer: A 🗳️
