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NEW QUESTION 233
A program completes all component projects and all identified benefits are being delivered. However, the program sponsor is concerned that long-term benefits may not meet organizational performance parameters.
To ensure the realization of long-term benefits, what should the program manager use?
- A. Benefits sustainment plan
- B. Benefits register
- C. Benefits management plan
- D. Benefits transition plan
Answer: B
NEW QUESTION 234
A knowledge area defines a subset of program management and its processes within that domain. For example, the knowledge area of quality management includes the processes related directly to quality management only. Which knowledge area ensures that all knowledge areas interact correctly with one another?
- A. Integration management
- B. Program benefits management
- C. Program management planning
- D. Communications management
Answer: A
Explanation:
Section: Volume A
NEW QUESTION 235
You are the program manager for your organization and are planning the roles and responsibilities in your program. You would like to create a RACI chart for the program work. What does RACI mean?
- A. It is a roles and responsibilities chart that uses resource, action, contribute, inform responsibilities as the chart legend.
- B. It is a roles and responsibilities chart that uses responsible, accountable, consult, and inform responsibilities as the chart legend.
- C. It is a roles and responsibilities chart that uses responsible, accountable, contribute, and inform responsibilities as the chart legend.
- D. It is a roles and responsibilities chart that uses responsible, action, consult, and interest responsibilities as the chart legend.
Answer: B
Explanation:
Section: Volume A
Explanation
NEW QUESTION 236
You are the program manager for your company and are monitoring and controlling several aspects of your program. You want to make certain that you're including all areas that need to be monitored and controlled. Which one of the following is not something you'll have to monitor and control as a program manager?
- A. Equipment your program uses
- B. Materials required by the program
- C. Stakeholder identification
- D. Susan the application developer in your program
Answer: C
NEW QUESTION 237
Paula is program manager for her organization. It has come to her attention that several of the projects within her program have stalled which has now caused her project to be delayed. Paula is required by her organization to create a certain type of report when there are variances in the program dealing with time and cost. What type of report is Paula likely to create in this instance?
- A. Quality Control Report
- B. Exceptions report
- C. Earned Value Management report on the schedule performance index
- D. Status report
Answer: B
Explanation:
Section: Volume B
NEW QUESTION 238
Ben is the program manager for his organization. He's working with program team to determine what activities need to be completed in order to move the program into execution. He and the team are subdividing the program scope into smaller, manageable components to determine the activity list. What is Ben and his program team creating by subdividing the program scope in this scenario?
- A. Program network diagram
- B. Program scope baseline
- C. Work breakdown structure
- D. Activity list
Answer: C
NEW QUESTION 239
You are the program manager of the GHY Program in your organization. It has come to your attention that some of the project managers in your program are adding time to each project activity in an effort to pad their durations in case some event happens in their project that will cause delays. What principle should you share with these project managers that counterattack the concept of padding activities with additional time?
- A. Parkinson's Law
- B. Pareto's Law
- C. 80/20 Law
- D. Law of Diminishing Returns
Answer: A
Explanation:
Section: Volume A
Explanation/Reference:
NEW QUESTION 240
Which of the following represents the duration of activities against a calendar?
- A. Pie chart
- B. Pareto chart
- C. Scatter chart
- D. Gantt chart
Answer: D
Explanation:
Section: Volume C
NEW QUESTION 241
All of the following are resources that you will need to monitor and control in a program environment except for which one?
- A. Staff members
- B. Equipment
- C. Quality
- D. Contracts
Answer: D
NEW QUESTION 242
As a program manager you must also understand the project management lifecycle and the project lifecycle. What is the difference between the two?
- A. The project management lifecycle is unique to each project while the project lifecycle is universal to all projects.
- B. The project management lifecycle is universal to all projects and the project lifecycle is unique to each project.
- C. The project management lifecycle is comprised of the phases initiating, planning, executing, monitoring and controlling, and closing. The project lifecycle is comprised of phases that are unique to the project work.
- D. The project management lifecycle and the project lifecycle are the same thing.
Answer: B
NEW QUESTION 243
A large automaker begins a program to create the next-generation car. As the program team is composed, key stakeholders are identified.
Key stakeholders for the program should include which of the following?
- A. Vice president of logistics, potential customers, and corporate executives
- B. Project management office (PMO), third-party contractors, and agents
- C. Local car dealers, factory workers, and corporate officers
- D. Potential customers, government regulatory agencies, and competitors
Answer: B
NEW QUESTION 244
Your company and a competing company have created a teaming agreement for an opportunity. Through this team agreement you and your competitor can complete a major program for a client. This is, technically, a risk response for both organizations. What type of risk response are you dealing with in this instance?
- A. Teaming
- B. Exploiting
- C. Accepting
- D. Sharing
Answer: D
NEW QUESTION 245
How does a portfolio's collection of work differ from that of a program's collection of work?
- A. Components may be independent
- B. Benefits are achieved only when managed collectively
- C. Outcomes are interdependent
- D. Outcomes are time bound
Answer: A
Explanation:
Section: Volume D
NEW QUESTION 246
An organization requests that a junior project manager, with no previous experience or training in the industry, take over a complex program component. The program component involves senior subject matter experts and has dependencies with other large projects to deliver key benefits to the organization.
How should the junior project manager respond to this request?
- A. Accept the assignment as a challenge and an opportunity to acquire new skills and seek advice from a senior project manager.
- B. Accept the assignment, identify the skill gaps, and request training.
- C. Reject the assignment because of fear of failure and resulting negative career impact.
- D. Reject the assignment, because of the ethical requirement not to accept work for which the project manager is not qualified.
Answer: D
NEW QUESTION 247
Communication is large percentage of program execution as the program manager must communicate with the appropriate stakeholders. In larger programs face-to-face communication is not always possible. When emails are used what verbal aspect of communication is lost?
- A. Paralingual
- B. Barriers
- C. Noise
- D. Nonverbal
Answer: A
Explanation:
Section: Volume C
NEW QUESTION 248
A company hires a program manager to create a healthcare management system. After five months, the program manager identifies an opportunity to integrate an online medical solution, which could provide additional value to the stakeholders. The program sponsor approves the change in scope.
The program manager should ensure that the results obtained by this opportunity are working in tandem with which of the following?
- A. Stakeholder engagement plan
- B. Key performance indicators
- C. Critical success factors
- D. Benefits management plan
Answer: B
NEW QUESTION 249
You are the program manager for your organization and you are dealing with your program stakeholders. You are explaining to them, along with your program team, how certain activities in the program may cause delays in the schedule if the associated risk events come into play. The cost of impact of the risk events are minimal, but the schedule impacts could be bigger. The stakeholders are concerned about delaying the schedule beyond a given due date for the program. They would like you to determine if it is possible to add more labor, use a higher grade of material, or hire some consultants to ensure the risks do not occur in the program. They are not much concerned about the cost of the solution as long as the solution or identified risks do not delay the program completion. What type of risk response are your program stakeholders recommending in this situation?
- A. Avoidance
- B. Workaround
- C. Mitigation
- D. Transference
Answer: C
NEW QUESTION 250
An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business team throughout the program. However, the business team does not report to the IT program manager, and only two business team resources with the appropriate skills are available to complete the required program tasks.
To address this issue, what should the IT program manager do next?
- A. Modify the program milestone dates to include a larger contingency; determine the impact on the project implementation date; update the benefits management plan.
- B. Escalate the lack of commitment by the business team to the program steering committee; hire a new project resource to complete the required tasks; update the program risk register to include risk mitigation steps.
- C. Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team; update the program risk register to include risk mitigation steps.
- D. Review and clarify the business team's program roles and responsibilities; determine the schedule impact on benefits delivery; direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.
Answer: D
Explanation:
Section: Volume D
NEW QUESTION 251
You are the program manager for the JQN Program in your organization. There have been some delays in your schedule and you're about to perform some schedule control activities. Which one of the following will not help you as you perform schedule control?
- A. Change requests
- B. Performance reports
- C. Earned value management
- D. Forecasts
Answer: A
NEW QUESTION 252
Which of the following directs the improvement efforts to those areas that will have the biggest impact?
- A. User Documentation
- B. Flowchart
- C. Gantt chart
- D. Pareto diagram
Answer: D
NEW QUESTION 253
What should a program manager do when a scope change has been approved that will drastically affect the program costs assuming that the costs will be added to the program budget?
- A. Communicate the change to all stakeholders
- B. Adjust the quality baseline
- C. Adjust the cost baseline
- D. Communicate cost of the change to all stakeholders
Answer: C
Explanation:
Section: Volume A
NEW QUESTION 254
You are the program manager of the HNG Program. This program has a budget at completion of $2,345,900 and is expected to last two years. The program is currently 30 percent complete and you have spent $789,000. The program is supposed to be 35 percent complete but do to some delays you're slightly behind schedule. Based on this information, how many pennies is the program losing per dollar invested in the program work?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 255
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