(2023) PEGACPSA88V1 Exam Dumps, Practice Test Questions BUNDLE PACK
Pega CSA Certification PEGACPSA88V1 Sample Questions Reliable
NEW QUESTION # 11
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days What is the process that you follow to create this visualization?
Available Choices (select all choices that are correct)
- A. Open the Explore data landing page, and then create a new insight
- B. Open the Explore data landing page and then add a Reporting widget
- C. Open the Data landing page and then create a new insight
- D. Open the Channels landing page and then add a new portal
Answer: A
Explanation:
To create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days, you can open the Explore data landing page, and then create a new insight. An insight is a visualization of data that you can use to monitor key performance indicators, identify trends, and discover opportunities for improvement. You can create insights from the Explore data landing page in App Studio. Reference: https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights
NEW QUESTION # 12
An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)
- A. Do not use a skin for the mobile application version.
- B. Use the same application skin in all portals.
- C. Update the process to give mobile users a separate portal.
- D. Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.
Answer: A,B
NEW QUESTION # 13
You are configuring an external data source using the Integration Designer. You have the REST, Dev, Stage, and Prod endpoint URLs, and a name for the data source. What other information do you need to configure the external data source?
- A. The name of the database where the source data is stored
- B. The data views using the external data source
- C. A plan for mapping the data and REST response fields
- D. A backup endpoint URL if the configured URL refuses to connect
Answer: C
NEW QUESTION # 14
Which option follows best practices for naming a ruleset in Pega Platform?
Available Choices (select all choices that are correct)
- A. Grand-Corporation-Human-Resources-Department 01-01-03
- B. Pega-Prod 01-04-01
- C. Credit Check:03-01-02
- D. Expense 01-02-05
Answer: C
Explanation:
This option follows best practices for naming a ruleset in Pega Platform. A ruleset name consists of two parts separated by a colon (:). The first part is an application-specific identifier, such as Credit Check, that is unique within your organization. The second part is a version number that consists of three numeric segments separated by hyphens (-), such as 03-01-02. Reference: https://community.pega.com/sites/default/files/help_v88/procomhelpmain.htm#rule-/rule-ruleset-/rule-ruleset-name/main.htm
NEW QUESTION # 15
Which one of the following statements about channel interfaces is true?
Available Choices (select all choices that are correct)
- A. User interfaces are also known as channel interfaces.
- B. Creating a channel interface creates a default work queue.
- C. All users see the same channel interface.
- D. A persona requires a unique channel interface
Answer: A
Explanation:
This statement about channel interfaces is true. A channel interface is a user interface that allows users to interact with an application through various channels, such as web, mobile, email, chatbot, or voice. A channel interface allows you to adjust your application to your specific business needs by creating tailored and interactive user interfaces. Channels are created from templates that include predefined layouts and navigation for use in your application. Reference: https://academy.pega.com/topic/channel-interfaces/v1
NEW QUESTION # 16
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:
The business requirement changes to allow the parent case to continue independently of the child case processes How do you configure the Wait step for this requirement?
Available Choices (select all choices that are correct
- A. Configure the step to continue the parent case when the child cases reach auditor approval
- B. Configure the step to continue the parent case when the child cases reach the payment pending review status
- C. Configure the step so that only one child case must be resolved before the parent case can continue
- D. Configure the step so that users can continue with the parent case process regardless of child case status
Answer: A,B
Explanation:
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/branching-case-flow-based-decision
NEW QUESTION # 17
An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement Customers must select a make, model, and year to initiate a vehicle-specific search How do you configure the data storage in the application to implement the requirement?
Available Choices (select all choices that are correct1
- A. Configure a data page to store the make, model, and year vehicle data
- B. Configure a static list of the make model and year vehicle data
- C. Configure a connection to an external system of record that contains the make, model and year vehicle data
- D. Configure a local data storage of the make model and year vehicle data
Answer: A,C
Explanation:
To implement this requirement, you can configure a data page to store the make, model, and year vehicle data and configure a connection to an external system of record that contains the make, model, and year vehicle data. A data page is a rule that defines how and when to load data into memory for use by an application. You can configure a data page to source its data from an external system by using connectors or integrations. This way, you can access up-to-date vehicle data from an external database or web service without storing it locally in your application. Reference: https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/data-pages https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/sourcing-data-page-data-external-systems
NEW QUESTION # 18
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?
Available Choices (select all choices that are correct
- A. Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed
- B. Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process
- C. Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal
- D. Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal
Answer: B
Explanation:
To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that indicates whether the passenger is traveling with a service animal or not. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-processes-case-life-cycle
NEW QUESTION # 19
An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.
Answer:
Explanation:
NEW QUESTION # 20
You need to localize correspondence into a language that is unavailable in the Pega language pack Which option satisfies the requirement?
Available Choices (select all choices that are correct)
- A. Run the Localization wizard and add translations to Translation html.
- B. Leverage translation services SOAP calls and enable records for translation.
- C. Configure a field value record that contains the correspondence text.
- D. Create the Translation rule manually and include the rule in the application ruleset.
Answer: D
Explanation:
To localize correspondence into a language that is unavailable in the Pega language pack, you can create the Translation rule manually and include the rule in the application ruleset. A Translation rule is a rule that defines how to translate text from one language to another. You can create a Translation rule manually by using the Create menu in Dev Studio and selecting Rule > Integration-Resources > Translation. You can then specify the source and target languages, the text to be translated, and the translated text. You can also use a decision table or a connector to provide the translated text. You must include the Translation rule in the application ruleset so that it can be used by the application. Reference: https://community.pega.com/knowledgebase/articles/integration/86/translation-rules
NEW QUESTION # 21
An order fulfillment case type allows a customer to update user profile information during the order placement stage The user profile consists of the following three pages
* Account ID and password
* Customer contact information
* A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?
Available Choices (select all choices that are correct1
- A. Add an optional process to the case workflow
- B. Add a set of optional actions to the case workflow
- C. Add an alternate stage to the case life cycle.
- D. Add a button for each profile page to each assignment
Answer: B
Explanation:
Optional actions are actions that users can perform at any time during a stage in the case workflow. They are not required to advance the case to the next stage or step. Optional actions can be used to allow customers to update any of the user profile pages individually during the order placement stage. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/configuring-optional-actions
NEW QUESTION # 22
You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?
Available Choices (select all choices that are correct)
- A. Citizen developer
- B. Lead business architect
- C. Deployment architect
- D. Project delivery leader
Answer: D
Explanation:
The project delivery leader is responsible for managing the project plan, scope, budget, and timeline, as well as communicating with stakeholders and resolving issues. The project delivery leader should be contacted to verify the project plan and manage expectations for the release schedule when the scope of the project exceeds the original estimates. Reference: https://academy.pega.com/library/82/pega-project-delivery-methodology
NEW QUESTION # 23
Which one of the following statements about configuring application access is true?
Available Choices (select all choices that are correct)
- A. The Persona access landing page is available in Dev Studio
- B. The system uses the most restrictive setting when an access group lists more than one role
- C. You must configure an Access Deny record to prevent user access
- D. Production-level values impact whether certain Access When rules evaluate to true
Answer: B
Explanation:
This statement about configuring application access is true. An access group is a rule that defines the roles and permissions that users have in an application. An access group can list more than one role, but the system uses the most restrictive setting when there is a conflict between roles. For example, if one role allows creating a case and another role denies creating a case, the system denies creating a case for users who belong to both roles. Reference: https://community.pega.com/knowledgebase/articles/security/86/access-groups
NEW QUESTION # 24
To qualify for an instant loan an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP15000 in credit card debt.
How do you enforce these restrictions when requesting an instant loan?
Available Choices (select all choices that are correct)
- A. Use two Edit validate rules one for income and one for credit card debt.
- B. Use Ul controls to validate the entries in the income and credit card debt fields
- C. Use a single Validate rule with two conditions one for income and one for credit card debt
- D. Use a Validate rule to call two Edit validate rules one for income and one for credit card debt
Answer: C
Explanation:
To enforce these restrictions when requesting an instant loan, you can use a single Validate rule with two conditions one for income and one for credit card debt. A Validate rule is a rule that tests property values for errors or omissions during case processing. You can define multiple conditions in a Validate rule to check whether the property values meet your business requirements. Reference: https://community.pega.com/knowledgebase/articles/case-management/86/validating-case-data
NEW QUESTION # 25
A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions Which two configurations must be used together to determine the recommended meal plan? (Choose two).
Available Choices (select all choices that are correct)
- A. Configure an assignment to gather customer information
- B. Configure a decision table
- C. Configure a decision shape to add a conditional path
- D. Configure a decision tree
Answer: B,C
Explanation:
To determine the recommended meal plan based on the number of people in the household and dietary restrictions, you can use a decision table and a decision shape. A decision table is a rule that derives values that have one of a few possible outcomes, where each outcome can result from a test of a condition that includes multiple variables. A decision shape is a shape that you can add to a flow to branch the flow based on the result of a decision rule, such as a decision table. Reference: https://academy.pega.com/topic/decision-tables/v1
NEW QUESTION # 26
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