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NEW QUESTION 32
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)
- A. Rules engine
- B. Search Log
- C. Translations
- D. Language information
- E. Dictionary
Answer: A,D,E
Explanation:
Explanation
When you tune a question you are adding or changing objects in the Intelligent Search Dictionary. The Dictionary is an Intelligent Search component that contains:
References:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAAKA/Optimizing_Intelligent_Search.htm#FAAKAth_T
NEW QUESTION 33
A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
- A. Include battery and damage as keywords under Answers Stop Words.
- B. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
- C. Edit the alias text file to include alias words - battery damage, battery issue, battery.
- D. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
Answer: D
Explanation:
Explanation
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.
NEW QUESTION 34
Which two statements are true about replacement tokens? (Choose two.)
- A. They enable re-use of existing content of any data type in variables.
- B. They enable management of standardized content from a single resource.
- C. They enable creation and storage of complex content consisting of integrated text and images multiple times.
- D. They enable re-use of content in a standardized form.
Answer: B,D
Explanation:
Explanation
Replacement tokens enable you to do the following:
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25
NEW QUESTION 35
Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?
- A. Restricted Filter
- B. Standard Filter
- C. Fixed filter
- D. Docked filter
- E. Runtime Selectable filter
Answer: C
Explanation:
Explanation
fixed filter: A component of Analytics and Out*reach and Feedback segments used to define the data set available in the report or segment. Fixed filters are statements constructed from expressions, functions, and operators, and cannot be altered when using a segment or when running a report
NEW QUESTION 36
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)
- A. Answer articles can be copied.
- B. Answer articles can be archived but not deleted.
- C. Answer articles can contain variables.
- D. Multiple answers cannot be updated simultaneously.
- E. Answer articles cannot be printed.
Answer: A,C
NEW QUESTION 37
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
- A. 25 MB
- B. 20 MB
- C. 10 MB
- D. 30 MB
- E. 5 MB
Answer: B
Explanation:
Explanation
20MB is the maximum as well as the default.
References:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204
NEW QUESTION 38
You notice that when a customer searches with the word "mobile", there are irrelevant answers showing under
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)
- A. Block irrelevant answers from learned links.
- B. Remove Related Answer Widget from the Customer Portal.
- C. Delete irrelevant answers from sibling answers.
- D. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
- E. Remove irrelevant answers from manually related answers.
Answer: C,D
Explanation:
Explanation
A: A stop word is a certain term that you don't want to be used in the scoring of all search results.
D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called sibling answers, and that relationship is defined on the CX Console, not on the accessibility interface.
References:
https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf
NEW QUESTION 39
What should you do to ensure two published answers are always returned for a specific search word?
- A. Create multiple search words associated within a single priority word group.
- B. List the search word under Stop words.
- C. Create multiple Priority words that share the same name.
- D. List the search word under Answers Keywords.
- E. List the search word under both Answers Keywords and Stop words.
Answer: D
Explanation:
Explanation
You can define the search term automatically so that the answers returned by the Oracle Knowledge Advanced syndication widget are related to that keyword.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAIKA/EnableKAonCP.htm#FAIKAth_EnablingKnowledgeAd
NEW QUESTION 40
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
- A. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password"; - B. _service = new RightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password"; - C. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password"; - D. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";
Answer: D
Explanation:
Explanation
Example code:
var _client = new RightNowSyncPortClient();
_client.ClientCredentials.UserName.UserName = "";
_client.ClientCredentials.UserName.Password = "";
References:
http://eatcodelive.com/2016/05/19/get-all-users-from-oracle-rightnow-soap-api-with-c/
NEW QUESTION 41
In Knowledge Advanced, which section displays the lock status?
- A. Overview
- B. Reports
- C. Analytics
- D. Properties
Answer: D
Explanation:
Explanation
The Properties section displays the form properties and lock status.
NEW QUESTION 42
How is unconditional linking different from conditional linking for a linked column in a report?
- A. Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.
- B. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
- C. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
- D. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
Answer: A
Explanation:
Explanation
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control
NEW QUESTION 43
Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. Fetch Contact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet all the requirements?
- A. Name.First like 'A%' ORDER BY Contact.First;
- B. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
- C. String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
- D. String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE
- E. String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
Answer: E
Explanation:
Explanation
You must include a USE REPORT statement in the query.
Column names are C.Name.First and C.Name.Last.
We use the like operator for the string comparison.
References:
https://docs.oracle.com/en/cloud/saas/service/18a/cxsvc/c_osvc_roql_tabular_queries.html
NEW QUESTION 44
Which three values does Knowledge Advanced use to calculate whether the answers returned have improved?
(Choose three.)
- A. the total number of times the search has been made with the search string containing the title of the document
- B. the number of cases linked to the top answer
- C. the number of times documents were clicked on as a result after a particular answer
- D. the number of times the "Is this answer helpful?" option has been selected as "Yes"
- E. the total number of times documents were clicked on
Answer: C,D,E
Explanation:
Explanation
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm
NEW QUESTION 45
Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)
- A. If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
- B. In a batch request, the server will allow up to 100 transactions.
- C. The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
- D. If a new transaction is in the batch request after the failed transaction, the transaction will not run.
- E. A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
Answer: A,E
Explanation:
Explanation
B: Following upper limits are imposed on a given input payload for the Batch operation:
C: Batch sends a set of operations to the server in a single request.
NEW QUESTION 46
Which statement is true about dashboards?
- A. A new dashboard can be created by copying an existing dashboard.
- B. A new dashboard must have more than one report.
- C. The dashboard design center's reports explorer lists only reports that can be added to a dashboard.
- D. A new dashboard can be scheduled with alerts
- E. A new dashboard can be created only by dragging existing reports to the dashboard design center.
Answer: A
Explanation:
Explanation
Dashboards are created and edited on the dashboard design center by dragging reports to the dashboard, adding optional descriptions, images, text, and controls, and configuring display options.
If you do not want to create a new dashboard, you can copy an existing custom or standard dashboard in the Reports explorer and then edit the copy using the dashboard design center.
NEW QUESTION 47
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