Ultimate Guide to Prepare GCP-GC-ADM with Accurate PDF Questions [Dec 11, 2021]
Pass Genesys With Dumpexams Exam Dumps
NEW QUESTION 15
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
- A. Cost
- B. Department
- C. Time since they last handled an ACD interaction
- D. Skill
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/specify-routing-settings/
NEW QUESTION 16
Which dialing mode allows the agent to see customer information before dialing?
- A. Preview
- B. Predictive
- C. Progressive
- D. Power
Answer: A
NEW QUESTION 17
What is the recommended way to create a .csv file?
- A. Use a word processing application, such as Microsoft Word, to create your .csv files
- B. Use a .csv application to create .csv files
- C. Create a spreadsheet and export it as a .csv file
- D. Use a text editor, such as Notepad, to create your .csv files
Answer: B
Explanation:
Reference:
https://help.mypurecloud.com/articles/prepare-source-csv-file/
NEW QUESTION 18
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
- A. Scripts
- B. Campaign Dashboard
- C. Campaign Management
- D. Schedules
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/
NEW QUESTION 19
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. All of the above
- B. Dashboards
- C. Dynamic Views
- D. Reports
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
NEW QUESTION 20
Which ACD routing method routes interaction to the next available agent?
- A. All of the above
- B. Skills based routing
- C. Standard ACD
- D. Bullseye ACD
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/
NEW QUESTION 21
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
- A. Skills
- B. Language
- C. Staffing requirements
- D. Additional attribute ratings
- E. Time since the agent became available
Answer: A,B,E
Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/
NEW QUESTION 22
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
- A. Telephony Admin
- B. Admin
- C. Master Admin
- D. Employee
- E. Genesys Cloud User
Answer: B,D
Explanation:
Reference:
https://help.mypurecloud.com/articles/about-roles-permissions/
NEW QUESTION 23
What are callable time sets?
- A. Callable Time Sets are used to define when a campaign starts and stops.
- B. Callable Time Sets provide a way to define your own time zones to associate with a campaign.
- C. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
- D. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
Answer: A
Explanation:
Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/
NEW QUESTION 24
What two options are available to create a customized user role?
- A. Create or modify a workgroup to meet your needs
- B. Create a new Role and assign the necessary permissions to that role
- C. Create a new Group and assign the necessary permissions to the group
- D. Copy an existing role then add the necessary permissions to meet your needs
Answer: B
NEW QUESTION 25
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Chrome
- B. Opera
- C. Internet Explorer
- D. Firefox
- E. Safari
- F. Avant
Answer: A,D
Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/
NEW QUESTION 26
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Architect
- B. Automatic Call Distribution
- C. Call Routing
- D. Scheduling
Answer: B
NEW QUESTION 27
The deviation from the forecast versus the real time can be monitored in the best way through
.
- A. View Agent schedule
- B. Real time adherence
- C. Historical adherence
- D. Intraday monitoring
Answer: B
Explanation:
Reference:
https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf
NEW QUESTION 28
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
- A. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
- B. Contact lists must contain the home phone number and first and last name fields, at a minimum
- C. Contact lists are read-only and cannot be updated by the agents
- D. A contact list can have its own unique structure, including an arbitrary number of phone number types
- E. Each campaign can have its own contact list, or contact lists can be shared among campaigns
Answer: A,D,E
NEW QUESTION 29
Which definition matches the After Call Work option Optional?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: A
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
NEW QUESTION 30
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Contact Center
- B. Performance>Agents
- C. Admin>Quality
- D. Reports
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/quality-administrator-dashboard/
NEW QUESTION 31
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
- A. Default Inbound Script
- B. Blank Script
- C. Default Callback Script
- D. Collection Script Template
- E. Sales Script Template
- F. Default Outbound Script
Answer: D,E
NEW QUESTION 32
Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration
- A. 3, 5, 1, 2, 4
- B. 3, 5, 4, 2, 1
- C. 3, 5, 1, 4, 2
- D. 3, 4, 5, 2, 1
Answer: A
NEW QUESTION 33
......
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
| Topic 9 |
|
| Topic 10 |
|
| Topic 11 |
|
| Topic 12 |
|
| Topic 13 |
|
Latest GCP-GC-ADM Exam Dumps - Valid and Updated Dumps: https://www.dumpexams.com/GCP-GC-ADM-real-answers.html
Fully Updated GCP-GC-ADM Dumps - 100% Same Q&A In Your Real Exam: https://drive.google.com/open?id=1cauXZYbZB-pYYKFWeQVO_JFIx1A_CQW8