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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure |
| Topic 2: Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
| Topic 3: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
| Topic 4: Telephony & Messaging Applications | 15% | - One-X Portal and user applications - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant |
| Topic 5: IP Office Hardware & Components | 15% | - Control units and expansion modules - Power options and hardware compatibility - Interface cards and endpoint support |
| Topic 6: Maintenance & Troubleshooting | 10% | - Common issue resolution - Fault diagnosis and monitoring - Performance verification |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
A) IP Office configuration file and VoiceMail Pro call flow
B) Line circuit ID
C) Network packet sniff from the IP Office port
D) IP Office and VoiceMail Pro traces
E) Auto attendant WAVE file
2. Which two are power option for IP telephones on the IP Office? (Choose two.)
A) Class "B"24 Volt power supply
B) Power-over-Ethernet switch conforming to 802.3af standards
C) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
D) Class "A"24 Volt power supply
3. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
A) H.450
B) QSIG-A
C) QSIG-B
D) IP Office SCN
4. Which two email client are supported for IP Office IMAP services? (Choose two.)
A) Microsoft office Communicator
B) MS Outlook
C) Lotus Messages
D) Lotus Notes
5. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
A) ContactStore
B) One-X Portal
C) CCR
D) IIS
E) Voicemail Pro
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B,C | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: C |



