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Nortel 920-481 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 20% | - System monitoring and logs - Common issues and resolution - Backup, restore, and database management |
| Unified Messaging Features & Services | 25% | - Voice mail, fax, and email integration - Auto attendant and call routing - Message security and access control - Message delivery, notification, and storage |
| Installation & Configuration | 25% | - Mailbox and user account setup - CallPilot Manager configuration - Network and telephony integration - Server installation and initial setup |
| Licensing & Administration | 5% | - System reports and diagnostics - License management and capacity planning |
| CallPilot Rls.5.0 Architecture & Components | 25% | - Unified Messaging core features - Integration with CS1000 PBX and IP networks - System hardware and software components |
