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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Conducting Effective Performance Reviews | - Feedback and communication skills - Coaching and maintaining performance - Accepting criticism - Performance management checklists - Planning and conducting interview reviews - Appraisal preparation - Types of performance reviews - Setting standards and goals - Creating a performance development plan - Common errors and solutions - The performance management process |
| Anger Management | - Managing anger - Using an anger log - Communication tips and tricks - Understanding what is anger - Costs and pay-offs of anger - How anger affects thinking |
| Talent Management | - Communicating with high potentials - Keeping people interested - Succession planning - Compensation and benefits - Talent management and performance management - Competency-based programs - Conducting talent assessments - Talent review meetings - Development strategies - Evaluating the talent plan - Identifying talent - Creating a talent management plan - Fostering engagement |
| HR Training for the Non HR Managers | - Finding Candidates - Advertising Guidelines - Conducting the Interview - Exit Interviews - Planning Training - Skills Inventory - Job Competencies - Defining Human Resources - Performance Reviews - Preparing for the Interview - Privacy Issues - Discipline - Forecasting - Termination - Compensation and Benefits - Position Profiles and Job Descriptions - Diversity - Absenteeism - Screening Resumes - Job Analysis - Employee Orientation |
| Conflict Resolution | - Conflict and its resolution - Role of communication in conflict resolution - Defining conflict and types of conflict - Helping others through conflict - Conflict resolution styles |
| Employee Dispute Resolution | - What is Peer Review? - The Peer Review Process - Asking Questions - Initiating the Process - The Peer Review Panel |
