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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| KPI Selection and Alignment | 25% | - Alignment with business goals and initiatives - Selection criteria and techniques - Linking KPIs to strategy and objectives - Cascading KPIs across organizational levels |
| Understanding and Classifying KPIs | 20% | - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - SMART criteria and definition rules - KPI lifecycle and logic - Taxonomy and classification frameworks |
| Data Gathering, Quality and Reporting | 15% | - Data quality dimensions and improvement - Activation and visualization tools - Data sources, collection and validation - Reporting, dashboards and interpretation |
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Target setting methodologies and best practices - Benchmarking and comparison |
| KPI Documentation and Standardization | 15% | - Documentation form design and components - Standardized templates and libraries - Ownership, frequency and data definitions |
| The World of KPIs | 15% | - Organizational levels and application - Challenges in performance measurement - Value and role of KPIs - Concepts, terminology and governance |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following words is not a KPI lifecycle phase?
A) Documentation
B) Activation
C) Notification
D) Selection
2. Which start target would you propose for "Fatalities (#)", tracked at organizational level?
A) 0
B) 5
C) 3
D) This is not a KPI
3. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?
A) Achieve high service quality
B) Service quality rating
C) Quality services
D) Service quality project
4. Which KPI is suitable for measuring the following objective: "Improve process performance"?
A) Hours spent on process improvement (#)
B) Processes improved to the desired level (%)
C) Processes (#)
D) Deliver process performance improvement project by 31 December
5. Which KPI measures the achievement of the following objective: "Build an environment that fosters creativity and innovation"?
A) Employees meeting continuing professional development requirements (%)
B) Obtaining 3 new patents by the end of the financial year
C) Training hours per full-time equivalent (FTE) (#)
D) Innovation ideas from staff (#)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
