About Genesys GCX-SCR: Genesys Cloud CX: Scripting Certification

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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 2	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 3	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 4	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 5	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

Reference: https://beyond.genesys.com/explore/course/genesys-cloud-cx-scripting-certification

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