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HP HP0-753 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Change and Configuration Management | - Change request handling process - Configuration Management Database (CMDB) usage |
| Topic 2: Reporting and Administration | - System maintenance and troubleshooting - Report generation and analytics |
| Topic 3: Incident and Problem Management | - Incident lifecycle management - Problem identification and resolution workflows |
| Topic 4: Introduction to HP OpenView Service Desk | - Core concepts of service desk management - Product architecture and components |
| Topic 5: System Configuration | - Initial setup and environment configuration - User roles and permissions management |
| Topic 6: Integration and Automation | - Workflow automation and customization - Integration with HP OpenView suite tools |
