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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes and Support Methodologies | - Support process lifecycle
|
| Information Management Systems | - IBM Information Management fundamentals
|
| Troubleshooting and Operational Tasks | - Front-end troubleshooting techniques
|
| IBM Information Management Front End Tools Overview | - Front-end support tools concepts
|
IBM Information Management Front End Tools and Processes Sample Questions:
1. What is the IBM Support Assistant tool?
A) an IBM tool that helps customers resolve issues with IBM software products
B) an IBM tool for customer entitlement process
C) an IBM internal tool to open an Enhancement Request
D) an IBM site where customer is able to download software products
2. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?
A) IBM My Support webpage
B) IBM Your News Lotus Notes Database
C) IBM ISSTWorkbench
D) IBM Intranet Page
3. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?
A) As soon as you are in the office, make sure that you tell everyone you are available now.
B) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
C) Make sure that Bluepages is always up to date with current contact information.
D) Make sure, all people have your mobile phone number, to contact you any time.
4. When a FrontEnd engineer receives a PMR, which steps must always be taken?
A) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
B) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
C) The engineer must Code CT in the PMR and send the PMR to the work queue.
D) The engineer must take Ownership and then contact the customer.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B |



