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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A. 1800 requests per minute
B. 30 requests per second
C. 300 requests per second
D. 1000 requests per minute
E. 300 requests per minute

Question 2

Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Question 3

Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A. Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
B. Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
C. Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
D. Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.

Question 4

The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A. "desktopChatApp": {"webexConfigured": true}
B. "comp": "agentx-webex"
C. "comp": "webex-app"
D. "webexApp": {"enabled": true}
E. "webexAppEnabled":true

Question 5

An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A. Client credentials - client secret
B. Client credentials - certificate
C. Client credentials - private key
D. Client credentials - token
E. Server credentials - certificate

Solutions: