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EX0-115 Exam topics
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- Service Design and Transition 5%
- The service delivery processes and their relationships 15%
- The control processes and their relationships 20%
- Introduction to IT Service Management 15%
- The Service Management System (SMS) 20%
- The resolution processes and their relationships 10%
- The relationship processes and their relationships 15%
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EXIN EX0-115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Control Processes | 20% | - Change management - Configuration management - Release and deployment control |
| Topic 2: Service Design and Transition | 5% | - Planning and design
|
| Topic 3: Service Delivery Processes | 15% | - Information security management - Capacity management - Financial management for services - Availability management - Service level management - Service continuity management |
| Topic 4: Relationship Processes | 15% | - Supplier management - Business relationship management |
| Topic 5: The Service Management System (SMS) | 20% | - Governance and responsibilities
|
| Topic 6: Resolution Processes | 10% | - Service request management - Problem management - Incident management |
| Topic 7: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
