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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Guiding Principles for High-Velocity IT | - Continuous improvement - DevOps culture - Lean practices - Application of ITIL guiding principles - Agile methods |
| Topic 2: Digital Product Lifecycle | - Service value creation - Digital product lifecycle - ITIL operating model - Value streams |
| Topic 3: Contribute to Value with Digital Products | - Assured conformance - Valuable investments - Co-created value - Fast development - Resilient operations |
| Topic 4: High-Velocity IT Techniques and Practices | - Security and risk management - Architecture and design - Cloud computing - Automation - Testing and validation |
| Topic 5: Understand High-Velocity IT Concepts | - High-velocity IT - Digital transformation - Digital products - Digital organization - Digital technology - IT transformation |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. How can the 'business analysis' practice contribute to a loosely coupled system architecture?
A) By aligning service levels with consumer expectations
B) By translating user needs into requirements for each component
C) By defining the minimal viable requirements for the product
D) By designing how the components of the solution interact
2. An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?
A) High velocity IT
B) Digital technology
C) IT transformation
D) Digital product
3. A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
A) 2 and 3
B) 3 and 4
C) 1 and 2
D) 1 and 4
4. An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?
A) Interoperability
B) Modularity
C) Portability
D) Observability
5. A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?
A) Chaos engineering
B) Technical debt
C) Continuous integration
D) Loosely coupled architecture
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
