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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) The ECAB considers every high priority request for change
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB will be chaired by the IT director

2. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Service level
B) Configuration level
C) Corporate level
D) Customer level

3. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and availability management
B) Availability management and service level management
C) Supplier management and change management
D) Supplier management and service level management

4. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) Both of the above
C) None of the above
D) 2 only

5. In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service strategy
B) Service design
C) Service transition
D) Service operation

Solutions: