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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Schedule Exam | Pearson VUE |
| Passing Score | 700 / 1000 |
| Number of Questions | 40-60 |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Exam Price | $99 (USD) |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Duration | 60 mins |
| Exam Code | MB-910 |
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Individuals Who Should Consider Microsoft MB-910 Certification Exam
Anyone who has been working with computers for a few years should consider this certification. A basic understanding of programming is a must in order to understand the concepts on this exam. It covers VB6 and .NET programming along with other subjects. Those interested in creating mobile applications or working with computing services may need this certification. Individuals who have a few years of experience in the IT field will find this test to be quite easy. This exam is designed for entry-level candidates.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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What is Microsoft MB-910 Certification Exam
The Microsoft MB-910 exam is used to test the knowledge and skills of a candidate. It is an entry-level certification. The exam covers subjects such as data structures, variables, operators, output parameters, loops, and branching statements, arrays and records, data typing and conversions, and many other topics which are all included in Microsoft MB-910 Dumps. Candidates are required to have foundational programming knowledge before sitting for this exam. This certification serves as an introduction to computer science topics including networks, databases, and VB6 tools from Microsoft. Candidates who pass this exam are able to work in the IT field. This certification is for individuals who are interested in working as a programmer or developer using Microsoft tools.
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Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - Knowledge base and entitlements - Case management lifecycle - SLA and routing rules - Unified service desk and channels |
| Topic 2: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Topic 3: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Email marketing and customer journeys - Marketing forms, pages, and segments - Capabilities and use cases - Event management features - Lead generation and qualification |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement - Data management and reporting basics - Security and access control - Common features and navigation |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Product catalog, price lists, and unit groups - Core capabilities and business scenarios - Quote, order, and invoice lifecycle - Business process flows - Lead and opportunity management processes |
