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Oracle B2C Service Integration and Development 2021 Implementation Essentials - 1Z0-1034-21 real prep

1Z0-1034-21
  • Exam Code: 1Z0-1034-21
  • Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
  • Updated: Oct 03, 2026
  • Q & A: 56 Questions and Answers
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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Data Management and Customization- Business rules and automation
  • 1. Scripts and server-side logic
    • 2. Workflows and business rules engine
      - Data objects and schema customization
      • 1. Custom objects and fields
        • 2. Data relationships and constraints
          B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
          • 1. Agent Desktop and administrative interfaces
            • 2. Core components and data model
              Development and Scripting- B2C Service scripting and APIs
              • 1. Client-side and server-side extensions
                • 2. Connect PHP / APIs usage concepts
                  • 3. RightNow Object Query Language (ROQL)
                    Integration Concepts- Integration approaches
                    • 1. Middleware and third-party integration patterns
                      • 2. REST and SOAP web services
                        • 3. Outbound messaging and event-driven integration
                          Security and Access Control- Authentication and authorization
                          • 1. SSO and identity integration concepts
                            • 2. Roles and profiles
                              Deployment and Troubleshooting- Configuration lifecycle management
                              • 1. Migration between environments
                                • 2. Diagnostics and logging

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question #1

                                  You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
                                  Which approach is required to create this customization?

                                  • A. Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.
                                  • B. Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.
                                  • C. Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
                                  • D. Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #2

                                  What are the two limitations of a Connect Web Service for SOAP (CWSS) request?

                                  • A. 100 objects per CRUD request
                                  • B. 1000 BATCH items per CRUD request
                                  • C. 100 ROQL statements per CRUD request
                                  • D. 1000 objects returned via aQueryObjects request
                                  • E. 20000 ROQL output rows per QueryCSV SOAP request
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,D  🗳️

                                  Question #3

                                  A developer wants to check all the widgets that are present on the home page of the customer portal. Which steps must be followed to initiate Widget Inspector?

                                  • A. On the home page of the customer portal, press "Alt + I" to initiate Widget Inspector.
                                  • B. Use a WebDav tool to go into FileManager. Open the home.php file to check all the widget rn tags.
                                  • C. On the customer portal admin dashboard, click Widget Inspector to go to the customer portal and press
                                    "Alt + I."
                                  • D. On the customer portal admin dashboard, go to Widget Info to find where the widget has been used on the customer portal pages.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #4

                                  Youhave written script to update contact data and have uploaded it to the custom folder. The file name of your script is updatecontact.php.
                                  What is the correct URL to execute your script from a browser window assuming this is a custheip.com domain?

                                  • A. http://site.custhelp.com/app/custom/updatecontact
                                  • B. http://site.custhelp.com/cc/updatecontact.php
                                  • C. http://site.custhelp.com/cgi-bin/interface.cfg/php/custom/updatecontact.php
                                  • D. http://site.custhelp.com/cgi-bin/interface.cfg/import/custom/updatecontact.php
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  Identify the correct Connect Web Services for SOAP .NET code snippet for retrievingNamedID values for the Opportunity. Survey object.

                                  • A. NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
                                  • B. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
                                  • C. NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
                                    "Opportunity.Survey");
                                  • D. NamedID [ ] valuesForNamedID = ^client.GetNamedID (clientlnf oHeader, null, "Opportunity.Survey",
                                    "values");
                                  • E. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
                                    "Opportunity.Survey");
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

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