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Salesforce Certified Field Service Consultant Sample Questions:

1. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Resource Schedule Optimization
B) In-day Optimization
C) Reshuffle
D) Group Nearby

2. Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

A) Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
B) Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
C) Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
D) Create the work skills using Setup. Manually as Resources.

3. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Reschedule the Service Appointment for the new date.
B) Create a new Work Order and Service Appointment.
C) Create a new Service Appointment on the original Work Order.
D) Reschedule the Work Order for the new date.

4. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
C) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
D) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

5. Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A) Add the Service Territory Location Related List on the Location page layout.
B) Create the Service Territory Location as a Service Territory lookup field.
C) Create the Service Territory Location as a Location lookup field.
D) Add the Service Territory Location Related List on the Service Territory page layout.

Solutions: