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SAP C_C4HCBU1808 Exam Syllabus Topics:

Section	Objectives
Customer and Order Management	- Order Lifecycle 1. Order creation and processing 2. Returns and refunds handling - Customer Management 1. Customer accounts and profiles 2. Customer service operations in Backoffice
Product Content Management	- Product Data Modeling 1. Catalog management and versions 2. Products, variants, and classifications - Product Information Management (PIM) 1. Managing product attributes and media 2. Data imports and synchronization
Merchandising and Storefront Management	- Search and Navigation 1. Faceted search configuration 2. Search result optimization - Assortments and Categories 1. Product placement and merchandising rules 2. Category structure and navigation
Marketing and Promotions	- Promotion Management 1. Coupons and discount rules 2. Creating and managing promotions - Personalization 1. Targeting and segmentation concepts 2. Content personalization rules
SAP Commerce Cloud Fundamentals	- Architecture Overview 1. SAP Commerce Cloud system architecture and components 2. Cloud deployment concepts and environments - Business User Roles and Navigation 1. Backoffice navigation and personalization 2. User roles and permissions in Commerce Cloud

SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:

1. Which checkout scenarios are supported out-of-the-box in the SAP Commerce, B2C accelerator? (2)

A) Express checkout
B) One-click checkout
C) Guided selling checkout
D) Guest checkout

2. What are feature specific to the SAP Commerce, financial services accelerator?

A) Add to cart functionality
B) Order management
C) PunchOut functionality
D) Find Agent functionality

3. You are applying order management integration in SAP Integrations. What should you consider? (3)

A) In synchronous order management, Carts are not persisted in SAP Commerce
B) The system supports asynchronous order management or synchronous order management, but not both together in the same deployment
C) In synchronous order management, the SAP backend is the leading system in the entire order process
D) In asynchronous order management, orders are created and stored in SAP Commerce before being replicated to the SAP backend for fulfillment
E) In order to use asynchronous order management, the module Order Management Services is required

4. What catalog versions are provided out-of-the-box for each catalog in SAP Commerce?

A) One staged catalog version and multiple online catalog versions
B) Multiple staged catalog versions and multiple online catalog versions
C) One staged catalog version and one online catalog version
D) Multiple staged catalog versions and one online catalog version

5. Which tasks does a business analyst perform during the Foundation phase?

A) Risk Identification
B) Create requirements
C) Assign key tasks
D) Resource planning
E) Communication planning

Solutions:

Question # 1
Answer: A,D

Question # 2
Answer: D

Question # 3
Answer: A,C,D

Question # 4
Answer: B

Question # 5
Answer: A,D,E