About SAP C-FSM-2211: SAP Certified Application Associate - SAP Field Service Management

SAP C-FSM-2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Smartforms: This topic gives SAP Field Service consultants familiarity about the use cases of Smartforms and how to create and use them.
Topic 2	Architecture and Administration: Main architectural components and basic features of the administration module are discussed here. Moreover, SAP Field Service consultants get knowledge about accessing company settings, permission settings, and business rules in this topic.
Topic 3	Master Data Management: In this section, SAP Field Service consultants get knowledge about components of Master Data Management. The topic covers the usage of the data model within SAP Field Service Management.
Topic 4	Business Rules: In this topic, SAP Field Service consultants learn about advantages and usage of major business rules.
Topic 5	Customer Self-Service: This topic explains key concepts related to entire end-to-end execution steps.
Topic 6	Integrations: This area of the C_FSM_2211 exam syllabus focuses on integration between SAP Field Service Management and other products.
Topic 7	Crowd Workforce: SAP Field Service consultants get knowledge about Crowd service and its benefits in this topic.
Topic 8	Mobile SAP Field Service Management application: This section explains the characteristics of mobile Field Service Management application. Moreover, the topic explains to SAP Field Service consultants how to accept, execute and close a service call.
Topic 9	Analytics and Reports: Sub-topics cover analytic reports in SAP Field Service Management. This topic also equips SAP Field Service consultants how to effectively analytic reports for reporting purposes.

Reference: https://learning.sap.com/certifications/sap-certified-associate-sap-field-service-management

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