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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Portfolio Overview | - HP Printing Solutions
|
| Services and Lifecycle Management | - Managed services and subscriptions
|
| Customer Needs and Industry Use Cases | - SMB and enterprise segmentation
|
| Sales and Positioning Skills | - Competitive positioning
|
HP Selling HP Printing and Computing Services Sample Questions:
What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?
- A. the value of user advisory and premium services
- B. safeguarding mobile workers against accidental damage protection
- C. safeguarding their business with limited or no IT staff
- D. online backup and antivirus protection
Correct Answer: A 🗳️
Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)
- A. HP can dispatch partners to resolve server related issues on already sold hardware
- B. Partners will benefit from extra discounts by buying hardware from HP
- C. The specialization enables partners to deliver services on behalf of HP and generate additional profit.
- D. Partners can start accumulating rebates on sales from day one on new or already sold hardware
Correct Answer: B,C 🗳️
Which statement is true about HP Printing and Personal Systems Attach Services?
- A. Deployment services gets hardware installed in businesses or connected at home, ready to use.
- B. Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
- C. Usage services only target the Consumer market
- D. Consumer usage services enhance customer experience by offering a high level of security.
Correct Answer: D 🗳️
Why is HP Printing and Computing Sales specialization important for partners?
- A. Partners selling HP hardware will be able to deliver their own branded services.
- B. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
- C. Partners start accumulating rebates with their first services sale.
- D. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
Correct Answer: C 🗳️
A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?
- A. P6 Consumer Support
- B. MN Consumer Support
- C. 8W Value Services
- D. R10 Consumer Support
Correct Answer: B 🗳️
