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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process and Customer Engagement | 20% | - Needs assessment and solution matching - Addressing objections and closing sales - Presenting and demonstrating solutions |
| Topic 2: Solution Positioning and Value Proposition | 25% | - Differentiators vs competing offerings - Warranty and support services - ROI and total cost of ownership |
| Topic 3: Industry and Customer Environment | 20% | - Retail and hospitality market trends - Customer business requirements and pain points - Retail technology standards and ecosystem |
| Topic 4: HP Retail Point of Sale Solutions Portfolio | 35% | - Software and integrated solutions - Security, manageability and reliability features - HP POS hardware systems and peripherals |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
How many years has HP been serving retail clients?
- A. 15 years
- B. 60 years
- C. 25 years
- D. 40 years
Correct Answer: A 🗳️
What often dictates the hardware required for a POS solution?
- A. the types of products sold
- B. the peripherals
- C. the location
- D. the software requirements
Correct Answer: D 🗳️
What does HP aim to deliver to its retail and hospitality customers?
- A. a connected experience across all customer touch points
- B. a differentiated customer experience across channels
- C. ways to attract customers through websites, smartphone apps. and social apps
- D. faster connection speeds that improve efficiency on the sales floor
Correct Answer: A 🗳️
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Which capability does WES 7 OS provide?
- A. Space savings
- B. Single-channel content capability
- C. Integrated interactive multi-touch
- D. Thin bezels
Correct Answer: C 🗳️
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Which technology is considered by many retailers to empower associates and provide critical information to consumers at the point of decision?
- A. video screens in retail displays
- B. digital signage
- C. social networking as an advertising tool
- D. mobile technology
Correct Answer: B 🗳️
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