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Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Create workspaces for the Browser User Interface Perform an initial setup and set up the Service Console
Topic 2	B2C Service Service Console Extensions B2C Service Products and Services
Topic 3	Perform export import with Element Manager Describe Service Level Agreements
Topic 4	Create queues, assignments, and standard application menus Configure Products, Categories, and Dispositions
Topic 5	Set Up Navigation, Permissions and User Accounts Describe standard text and variables
Topic 6	Create Enhanced Business Rules B2C Service User Interface and Processes
Topic 7	Service Console Core Features and Access Generate outreach and feedback
Topic 8	Configure Service Level Agreements Explain configuration settings
Topic 9	Processes between Customers and Agents Describe Core Business Objects

Reference: https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22

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