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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Software upgrades and patch management - Fault isolation and resolution procedures |
| Topic 2: SME Communications System Overview | - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) - Licensing and feature enablement concepts |
| Topic 3: Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| Topic 4: Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
| Topic 5: Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration - Initial system setup and provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer is running SIP phones that are locked down to G.729a. What is the bandwidth used for the speech of ten simultaneous calls?
- A. 560 Kbps
- B. 640 Kbps
- C. 80 Kbps
- D. 63 Kbps
Correct Answer: C 🗳️
The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
- A. "Agent1" cannot be used as a name for a CCR agent.
- B. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
- C. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
- D. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
Correct Answer: D 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR agent is in After Call Work (ACW).
- B. All of the CCR licenses are being used.
- C. The CCR Agent is not an CCR administrator.
- D. CCR Agent is checked on the user's telephony tab.
- E. The CCR Agent is not logged into the phone.
Correct Answer: D 🗳️
A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?
- A. Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
- B. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
- C. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
- D. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
Correct Answer: D 🗳️
After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?
- A. The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
- B. The SIP lines had the SIP URI tab deleted.
- C. The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
- D. The new PRI channels took all existing SIP Trunk Licenses.
- E. The SIP lines had a Line ID of 15.
Correct Answer: E 🗳️
