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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows - Service Cloud and Experience Cloud setup for citizen services - Action plans, automation, and business rules implementation |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Data management, scalability, and quality assurance - Deployment methodology and change management - Governance and compliance considerations - Solution design and requirements mapping |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Employee experience and emergency response capabilities - Core architecture and data model - Licensing, permitting, and inspection management - Grants management and program administration - Document processing, eSignature, and reporting tools |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A public sector entity is looking to implement an Emergency Response management package.
Which two features are available as part of the package for Volunteer Management?
- A. Automatically update the number of registered volunteers and volunteers needed when shifts are canceled
- B. Volunteers can sign up for volunteer projects and can report time spent on volunteer activities
- C. Chatbot for volunteers
- D. Volunteers can automatically claim reimbursements for the expenses.
Correct Answer: A,B 🗳️
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A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Agentforce Public Sector. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Agentforce Public Sector functionality, what configuration should the Technical Consultant use to meet the requirements?
- A. Use record types on Case, one for the constituents and one for internal staff
- B. Use the Complaint Case and Case objects.
- C. Use the Public Complaint and Case objects.
- D. Use a custom object for the Complaint with a lookup relationship to Case.
Correct Answer: C 🗳️
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A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits.
Which two Decision Explainers can be utilized?
- A. Person Loans
- B. Education loan eligibility checks
- C. Car Loan
- D. Individual and business application fees
Correct Answer: B,D 🗳️
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A Public Sector Organization (PSO) is implementing Agentforce Public Sector. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector data model, how can the Technical Consultant meet the requirement for the PSO?
- A. Use the Regulatory Code Assessment Indicator junction object
- B. Use the Assessment Indicator Regulatory Code junction object
- C. Create a lookup relationship on both objects to a junction object called Regulatory Code Map
- D. Create a master-detail relationship between Regulatory Code and Assessment Indicator
Correct Answer: A 🗳️
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Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven ' s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?
- A. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
- B. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
- C. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
- D. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
Correct Answer: A 🗳️
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