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HP HP2-H86 Exam Syllabus Topics:

Section	Objectives
Solutions and Services	- HP print solutions portfolio 1. Managed print services offerings 2. Device and fleet management solutions - Implementation and deployment 1. Service delivery lifecycle 2. Customer onboarding processes
Security and Optimization	- Print security fundamentals 1. Document and data protection in print environments 2. Device security considerations - Cost control and efficiency 1. Workflow optimization 2. Cost reduction strategies in MPS
Managed Print Services Overview	- HP Managed Print Services concepts 1. MPS value proposition and business outcomes 2. Print fleet optimization concepts - Assessment and discovery 1. Cost and usage analysis 2. Customer print environment assessment
Sales and Customer Engagement	- Solution selling approach 1. Positioning HP MPS solutions 2. Identifying customer requirements - Account management 1. Customer retention and expansion 2. Lifecycle account strategy

HP Managed Print Specialist Select 2019 Sample Questions:

1. What is the commonality between the HP Pro devices and the HP Enterprise devices?

A) They both have the same firmware.
B) They both have the same security features.
C) They both have the same world leading reliability.
D) They both have the same duty cycle.

2. Which pain points can occur due to having locally connected devices?

A) no security, high remote management, and the ability to use HP Private Print 4.0
B) no remote management, fewer features, and a higher cost per page
C) no HP JetAdvantage Security Manager but a lower CCP
D) no security, no remote management, and fewer features

3. in addition to hardware, what else must be included in an MPS solution to help the customer streamline their process? (Select two.)

A) HP Care Packs
B) mono PageWide technology A3 printers
C) flow MFPs for digital sending
D) color printers
E) supplies
F) services

Solutions:

Question # 1
Answer: B

Question # 2
Answer: D

Question # 3
Answer: A,C