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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization wants to integrate its event management system and Salesforce. The organization wants to automatically send event and event attendee data from its event management system and create Campaigns and Campaign Members in Salesforce on a daily basis. What should the consultant recommend?

A) Export Campaign and Campaign Member information and import into the event management system
B) Consider using a middleware tool to integrate the event management system with Salesforce
C) Consider using Salesforce Connect
D) Export event and event attendee information to the NPSP Import Template and import into Salesforce

2. The event manager for a nonprofit organization periodically imports a cleaned, structured list of event registrations. Now should the consultant set up the TDTM Trigger Handlers?

A) Disable TDTM for specific users.
B) Disable TDTM for all users.
C) Disable the Trigger Handler using Apex instead of TDTM.
D) Disable Opportunity Contact Role trigger handlers.

3. A consultant is assisting a nonprofit organization in its data integration and data mapping between the two systems. The consultant is unsure when a particular field was introduced by NPSP.
How should the consultant find the NPSP version number for the field?

A) Click on "Setup" and navigate to "Objects and Fields".
B) Reference the NPSP Public Data Dictionary.
C) Install a third-party app from the AppExchange to extract the metadata.
D) Click on "Setup" and navigate to "Schema Builder".

4. A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

A) Create a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.
B) Use Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.
C) Create a custom field for an ID number and assign the same number to all cases that need to be connected
D) Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases

5. A nonprofit wants to present active volunteer sites on a map which should be visible without logging in.
Which tool would support this requirement?

A) Custom Report
B) Custom Dashboard
C) Tableau Public
D) Tableau CRM

Solutions: