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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools |
| Topic 2: FlexCards | 23% | - Design FlexCards to meet requirements - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards |
| Topic 3: OmniScripts | 27% | - Structure and components of OmniScripts - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements |
| Topic 4: Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures |
Salesforce Certified Omnistudio Consultant Sample Questions:
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
- Allow the user to select one or more energy products from a list
- Get current energy usage data from an external system via an API
- Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Radio Input
- B. Post to Object Action
- C. Multi-select Input
- D. HTTP Action
- E. DataRaptor Post Action
Correct Answer: C,D,E 🗳️
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An OmniStudio Consultant is reviewing a complex Integration Procedure (IP) that contains over
20 actions in a linear sequence. Which best practice should the consultant recommend to improve the maintainability and readability of this Integration Procedure?
- A. Combine all 20 actions into a single large Set Values action to reduce the number of elements in the IP Designer.
- B. Replace all Data Mapper actions with custom Apex to simplify the overall component structure.
- C. Use a single Response action after every three steps to visually separate the IP's logic.
- D. Break the complex IP into smaller, reusable sub-Integration Procedures and call them sequentially using the IP Action element.
Correct Answer: D 🗳️
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Coral Cloud Resorts is designing a solution for its Experience Cloud site. The goal is to show personalized welcome messages and booking summaries to authenticated users. The OmniStudio Consultant must decide between embedding a FlexCard on a record detail page versus a site page. Which factor is most critical for making this decision?
- A. The requirement to use custom Cascading Style Sheets (CSS) for branding.
- B. Whether the information displayed is specific to a record or general to the user.
- C. The data source type used by the FlexCard, such as a Data Mapper or Integration Procedure.
- D. The number of actions the FlexCard contains.
Correct Answer: B 🗳️
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Which Action element redirects the user outside an LWC OmniScript?
- A. Navigate
- B. Post to Object
- C. Response
- D. Done
Correct Answer: A 🗳️
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What is the purpose of the "OmniStudio User" permission set license (PSL)?
- A. It automatically provisions OmniStudio tools for all users.
- B. It enables assignment of OmniStudio-specific permission sets to a user.
- C. It grants direct object-level permissions within OmniStudio components.
- D. It provides baseline entitlement to use OmniStudio functionality.
Correct Answer: B 🗳️
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