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Salesforce CRT-211 Certification Exam is a computer-based exam that consists of 60 multiple-choice questions. Candidates have 105 minutes to complete the exam and must achieve a passing score of 68% or higher to earn the certification. CRT-211 exam is proctored and can be taken remotely or in-person at a testing center.
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NEW QUESTION # 121
If using the Salesforce Data Loader, you need to use your username, password and:
Select one:
- A. A one-time password.
- B. A security key.
- C. A CAPTCHA.
- D. Security Token.
Answer: D
NEW QUESTION # 122
The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations.
What needs to be configured from the object manager instead of Schema Builder?
- A. Add custom fields to the page layout.
- B. Enable field history tracking
- C. Allow Reports and Activities
- D. Make available for Customer Postal.
Answer: A
Explanation:
While the Schema Builder is a powerful tool in Salesforce for visually creating and managing custom objects and fields, there are certain configurations that must be done in Object Manager rather than Schema Builder. One of these configurations is enabling field history tracking.
Field History Tracking:
Field history tracking cannot be configured directly within Schema Builder. This setting must be enabled from within the Object Manager, where administrators can specify which fields on an object should have their changes tracked.
Enabling field history tracking involves navigating to the object in Object Manager, accessing the field history tracking settings, and selecting specific fields to track.
Limitations of Schema Builder:
Schema Builder is useful for quickly creating custom objects, relationships, and fields, but it does not support all configurations, such as enabling field history tracking, defining object-level permissions, or setting advanced object configurations.
For these types of configurations, administrators need to return to Object Manager where these settings are available.
Incorrect options:
Add custom fields to the page layout: This task is typically done within Object Manager, but Schema Builder does allow customization of page layouts to a certain extent through drag-and-drop.
Make available for Customer Portal: Schema Builder does not control portal availability; however, this is managed through Object Manager settings related to record visibility for portal users.
Allow Reports and Activities: This setting can be configured in Schema Builder when initially creating an object, but further refinements and permission settings must often be done in Object Manager.
In conclusion, enabling field history tracking requires access to the Object Manager, as it cannot be configured through Schema Builder.
NEW QUESTION # 123
An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.
What type of field will satisfy these requirements?
- A. Text Area
- B. Text Area (Rich)
- C. Formula (Text)
- D. Text Area (Long)
Answer: B
Explanation:
A Text Area (Rich) field allows users to format the text with fonts, colors, images, and hyperlinks. It also supports mapping to an opportunity when converting a lead. References: https://help.salesforce.com/s
/articleView?id=sf.fields_using_rich_text_area.htm&type=5
NEW QUESTION # 124
Why users are not able to see "Find Duplicate" button in Lead ?
- A. They should have Read and Edit Permission
- B. They should have Edit Permission
- C. They should have Delete Permission
- D. They should have Read Permission
- E. They should have Read and Delete Permission
Answer: E
NEW QUESTION # 125
What is required for a user to view Knowledge Articles within a Salesforce organization? Choose 2 answers
- A. The user's profile must have the read permission for at least one article type
- B. The user must have access to the articles tab
- C. The user must be assigned a Salesforce Knowledge license
- D. The user must have the manage articles permission on the profile
Answer: C
NEW QUESTION # 126
An administrator created a new custom object. When trying to upload new records to the custom object using.
Date Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?
- A. Check the Field-Level Security of the new custom object's Name field.
- B. Assign a permission set to give them access to the new object.
- C. Ensure Allow Sharing is checked on the custom object.
- D. Confirm the object us marked as deployed and not in development.
Answer: D
Explanation:
When creating a new custom object, administrators can choose to mark it as deployed or in development. If an object is marked as in development, it is not visible to users or available in tools such as Data Loader, even if they have access to it through their profile or permission set. To make the object available for data import, the administrator needs to mark it as deployed. References: https://help.salesforce.com/s/articleView?id=sf.
customize_deployment_status.htm&type=5
NEW QUESTION # 127
Ursa Major Solar uses the custom object Product Development to track Ideas R&D is wording on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those product. The R&D manager recently ran a record and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master detail to ensure a potential name only exists when there is product development.
Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful?
Choose 2 answers
- A. Remove the lookup field from the page layout so the data is maintained without changes.
- B. Remove any existing data in the lookup field n Potential Name records
- C. Move any Potential Name records with blank lookup fields to the recycle bin.
- D. Assign any Potential Name records with blank lookup fields to an existing record from Product Development.
Answer: C,D
Explanation:
Move any Potential Name records with blank lookup fields to the recycle bin or assign any Potential Name records with blank lookup fields to an existing record from Product Development are two options available for altering the existing Potential Name records for the deployment of this change to be successful. Changing a lookup relationship to a master-detail relationship requires that all child records have a parent record. Therefore, any Potential Name records that have blank lookup fields to Product Development need to be either deleted or assigned to a valid Product Development record before changing the relationship type
NEW QUESTION # 128
You have donwnloaded an App from AppExchange and you want to make changes in that App. What should be type of Package?
- A. UnManage Package
- B. Automatic Package
- C. Platinum Package
- D. Manage Package
Answer: A
NEW QUESTION # 129
How to configure to make easier to search files on chatter
- A. Use Search inside file tab in chatter
- B. Use Global Search
Answer: A
NEW QUESTION # 130
Cloud Kicks has o custom object called Membership Details that records information about customers' preferences for their memberships. Depending, on the membership level, different data needs to be displayed.
* when cue running user has the Market no profile, all data should be visible.
* When the running user has the Support profile, only the Support preference fields should be visible.
* Both Marketing and Support users should be able to report on all data.
How should the administrator deliver this solution?
- A. Make a permission set with a Muting permission.
- B. Use Field-Level Security to control data access.
- C. Set up Dynamic forms to conditionally show data.
- D. Create two record types und two page layouts.
Answer: C
Explanation:
Use Field-Level Security to control data access is how the administrator should deliver this solution. Field-Level Security is a way to restrict users' access to view or edit specific fields on an object based on their profile or permission set. Field-Level Security can be used to make fields visible or hidden, and editable or read-only for different users. By using Field-Level Security, the administrator can ensure that only Marketing users can see all data on the Membership Details object, while Support users can only see the Support preference fields.
NEW QUESTION # 131
An administrator would like to know which delegated administrators are actively customizing their organization. Where can the administrator find this information?
- A. Login history
- B. Setup audit trail
- C. Debug log
- D. Delegated administrator log
Answer: B
NEW QUESTION # 132
Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?
- A. Queue-Based Routing
- B. Translation Workbench
- C. Case Assignment Rules
- D. Skills-Based Routing
Answer: D
NEW QUESTION # 133
An Administrator is preparing to deploy change set into the production environment. Until the deployment is complete, only user with System Administrator profile should be allowed to access data in the production system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can administrator meet this requirement?
- A. Assign all other users a custom profile with read access to all objects revoked and add a custom home page message
- B. Add login hours to all profiles except System Administrator and set the custom maintenance message
- C. Add Individual IP range to all profiles except System Administrator and add a custom home page message
- D. Activate Planned maintenance window feature and set the custom maintenance message
Answer: A
NEW QUESTION # 134
The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose 2 answers
- A. Use validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
- B. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
- C. Use validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
- D. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
Answer: A,B
NEW QUESTION # 135
DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.
How should an administrator extend the Opportunity object to meet the teams' different needs?
- A. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
- B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.
- C. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.
- D. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.
Answer: B
Explanation:
Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams is how the administrator should extend the Opportunity object to meet the teams' different needs. Record types are a way to offer different business processes, picklist values, and page layouts to different users based on their profiles or permission sets. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Sales processes are a way to define the stages that an opportunity goes through from creation to close. By using separate record types, page layouts, and sales processes for each team, the administrator can customize the opportunity object according to their different requirements and preferences.
NEW QUESTION # 136
What should an administrator do to keep secure fields protected in email templates'?
- A. Use classic encrypted fields.
- B. Implement GDPR.
- C. Remove the fields from the email.
- D. Set up an approval process for email alerts.
Answer: C
Explanation:
The best way to keep secure fields protected in email templates is to remove them from the email altogether.
Classic encrypted fields are not supported in email templates, and implementing GDPR or setting up an approval process for email alerts do not prevent unauthorized users from viewing sensitive data in emails.
References: https://help.salesforce.com/articleView?id=security_pe_classic_encryption_considerations.
htm&type=5
NEW QUESTION # 137
Cloud Kicks has been tracking how many participants wear the company's shoes in each marathon. The administrator creates two custom objects: Races and Runners. There is a master-detail relationship between them as well as a Roll-up Summary field on the Races object to show the count of runners in each race. Requirements have changed, and the administrator wants to delete the Master-detail Relationship field without deleting the Runners records.
What action should an administrator take before the Relationship field can be deleted?
- A. Delete the Roll-up Summary field on the parent.
- B. Uncheck 'Delete this record also' to turn off cascading deletes.
- C. Change the field type to a Lookup Relationship.
- D. Select the Allow Reparenting' checkbox on the Master-detail field.
Answer: C
Explanation:
Changing the field type to a Lookup Relationship will allow deleting the Relationship field without deleting the Runners records. A lookup relationship creates a loose association between two objects, where the child records do not depend on the parent records for their existence. A lookup relationship can be deleted without affecting the child records, unlike a master-detail relationship that enforces cascading deletes. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5
NEW QUESTION # 138
An administrator has found a free app on the AppExchanged and would like to install it.
Which three items should the administrator take to consideration before installed he managed package?
Choose 3 answers
- A. Apps may require external, third-party web services to function properly.
- B. Apps may require certain Salesforce editions or features to be enabled.
- C. Custom objects and custom fields used by the app count against the org's limits.
- D. Apps must be installed in production before the app can be installed in a sandbox.
- E. Managed apps do not undergo a formal security review by Salesforce.
Answer: A,B,C
Explanation:
Before installing a managed package from the AppExchange, the administrator should take into consideration several factors, such as:
Custom objects and custom fields used by the app count against the org's limits. The administrator should check how many custom objects and fields are available in their org and how many are used by the app.
Apps may require certain Salesforce editions or features to be enabled. The administrator should check the app's requirements and compatibility with their org's edition and features.
Apps may require external, third-party web services to function properly. The administrator should check if the app integrates with any external services and if they need to set up any authentication or configuration for them.
The other two options are incorrect because:
Managed apps do undergo a formal security review by Salesforce before they are listed on the AppExchange.
Apps can be installed in a sandbox before they are installed in production.
NEW QUESTION # 139
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