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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Exam Price | $99 (USD) |
| Number of Questions | 40-60 |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Exam Code | MB-910 |
| Passing Score | 700 / 1000 |
| Schedule Exam | Pearson VUE |
| Duration | 60 mins |
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Microsoft MB-910 Exam Objectives:
- Describe how to use conditional statements for loops, branching, and decisions.
- Describe the effective use of binary operators in programming. Describe how to format data for output or input.
- Analyze the importance of a petabyte of data.
- Define the reading of digital data.
- Describe various input/output methods for data.
- Identify the most common elements and operators for programming.
- Describe how to create arrays and expand arrays using the dynamic array techniques.
- Identify common resources used by servers and client applications such as memory, disks, access control lists (ACLs), and user access rights.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Security and access control - Data management and reporting basics - Common features and navigation - Integration with Microsoft Power Platform |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Lead generation and qualification - Capabilities and use cases - Integration with Copilot - Marketing forms, pages, and segments - Event management features |
| Describe Dynamics 365 Sales | 20-25% | - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Lead and opportunity management processes - Business process flows - Core capabilities and business scenarios - Product catalog, price lists, and unit groups |
| Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Core features and scheduling capabilities - Work order lifecycle and resource management - Mobile app and offline functionality |
| Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - Knowledge base and entitlements - Key components and use cases - Unified service desk and channels - SLA and routing rules |
